Privacy Policy

1. Introduction and Scope

Sentez Inc. ("Sentez," "Company," "we," "our," or "us") is committed to protecting the personal data of individuals who use our mobile applications and websites (collectively, the "Services").

This Privacy Policy explains:

• What categories of data we collect,
• How and why we process such data,
• With whom data may be shared,
• How long we retain data,
• What measures we take to protect data, and
• The rights available to you under applicable laws, including the General Data Protection Regulation (GDPR) in the European Union and comparable frameworks elsewhere.

By using our Services, you acknowledge that your personal data may be processed in accordance with this Policy.

2. Data We Collect

We may collect and process the following categories of personal data:

Identity and Contact Information

Name, email address, phone number (if you contact us).

Device and Technical Data

Device model, operating system, unique device identifiers (such as IDFA or GAID where permitted), IP address, log files, crash reports, and settings.

Usage Data

App interactions, in-app preferences, session duration, scores, or results generated through app features.

Transaction Data

Order history, subscription details, in-app purchase information.

Information You Provide Voluntarily

Survey responses, feedback, preferences, optional demographic information such as age group or gender (if you choose to provide it).

3. Methods of Collection

We may obtain personal data through:

• Direct input from you (e.g., account registration, customer support requests),
• Automated collection via your device or browser when using the Services,
• Third-party platforms such as Apple App Store and Google Play Store,
• Integrated third-party analytics and advertising SDKs (e.g., Firebase, Adjust, Meta SDK), subject to your consent where required.

4. Legal Basis and Principles

We process personal data in accordance with the following principles:

• Lawfulness, fairness, and transparency,
• Purpose limitation and data minimization,
• Accuracy and keeping data up to date,
• Storage limitation,
• Integrity, confidentiality, and accountability.

Our legal bases for processing may include:

• Your consent,
• Performance of a contract,
• Compliance with a legal obligation,
• Our legitimate interests, provided that your fundamental rights are not overridden.

5. Purposes of Processing

We process your personal data for purposes including, but not limited to:

• Operating and maintaining our Services,
• Managing subscriptions and in-app purchases,
• Customizing app content and user experience,
• Conducting analytics, performance monitoring, and improvements,
• Communicating with users (including support requests and notifications),
• Ensuring compliance with applicable laws and regulations,
• Preventing fraud, abuse, or violations of our Terms of Service,
• Providing advertising and promotions where permitted.

6. Storage and Retention

Personal data will be retained only as long as necessary to fulfill the purposes set out in this Policy, unless a longer retention period is required by law.

Once the purpose for which data is processed ceases to exist, or if you withdraw consent (where applicable), we will delete, anonymize, or securely store data in compliance with statutory retention obligations.

7. Data Transfers and Third Parties

We may transfer personal data to trusted third parties, including:

• Cloud storage and hosting providers (which may be located abroad),
• Analytics and marketing service providers,
• Payment processors and app store operators,
• Government authorities where legally required.

Where data is transferred internationally, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or other lawful mechanisms.

8. Your Rights

Depending on your jurisdiction (including GDPR in the EU, CCPA in California, and other laws), you may have the following rights:

• Right of Access: To request confirmation whether we process your personal data and obtain a copy.
• Right to Rectification: To correct inaccurate or incomplete data.
• Right to Erasure: To request deletion of personal data under certain conditions.
• Right to Restrict Processing: To limit processing in certain circumstances.
• Right to Object: To object to processing based on legitimate interests or direct marketing.
• Right to Data Portability: To request transfer of your personal data to another service provider.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw at any time.

Requests can be submitted via email at create@sentez.co. We will respond within the timeframe required by applicable law.

9. Security Measures

We implement appropriate technical, administrative, and physical safeguards to protect personal data, including:

• Encrypted data transmission (TLS),
• Access controls and authentication,
• Firewalls and anti-malware protections,
• Periodic security audits and penetration testing,
• Employee confidentiality and access restrictions,
• Regular data backups and disaster recovery procedures.

Despite these efforts, no system is entirely secure, and we cannot guarantee absolute protection.

10. Cookies and Tracking

We may use cookies and similar technologies to enhance the functionality of our Services, analyze usage, and deliver relevant content or advertising.

You can manage or disable cookies through your browser or device settings. Please note, some features may not function properly without cookies.

11. Push Notifications

With your consent, we may send push notifications regarding app updates, features, or promotions. You can disable these at any time through your device settings.

12. Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

13. Changes to this Policy

We may revise this Privacy Policy periodically. Updates will be posted on sentez.co with a revised "Effective Date." Continued use of the Services constitutes acceptance of changes.

14. Contact

If you have questions, requests, or complaints regarding this Privacy Policy or our data practices, you may contact us at:

Sentez Inc.
131 Continental Dr, Suite 305
Newark, DE 19713, USA
Email: create@sentez.co